Frequently asked questions

In person:

Many people still like to attend the auction in person and bid for the lots they are interested in as they come up. You may think you are the only nervous newcomer in the saleroom but there are first time buyers every week and the auctioneers are quite used to helping out novice buyers. The commonly held misconception that if you scratch your ear during a sale you are likely to be landed with something very expensive and unwanted is quite untrue. The unique number on your client registration card not only makes it easier to administer the sale, it also helps you bid clearly.

See our Buying at Auction page for information on how to register.

Online:

With the dawn of the technological age, more and more bidders join us online from all round the world. From Boston to Budapest, even to our own back yard in Bedford! We do however always strongly advise bidders to come in and view in person where possible, but if you find you can't make it on sale day you can tune in to any of our sales using the relevant auction platforms.

See our Online Bidding page for more information.

General information:

On successful purchase of items at auction, payment of your invoice should be made via any of the following accepted methods of payment as per our terms:

• Cash
• Debit card (in person)
• Direct bank transfer (details on invoice)
  

Note : We do not accept any form of credit card payment or any type of card payment over the telephone.

Attention is drawn to the Auctioneers Conditions of Sale. In particular, it is emphasised that all accounts must be settled on the day of sale. Please always remember that the lots purchased are at your own risk from the fall of the hammer, it is therefore in your own interest to get everything paid and collected as soon as possible.

Additional information for international transfers:

For a fast, low cost way to pay internationally we recommend making payment through our referral link with Wise.com. From the Wise.com homepage, select “Send money now”, enter the invoice total into “Recipient gets” box and select GBP which will then calculate the cost to you in your preferred sending currency including all fees.

VAT registered vendors selling items with us have to charge VAT on the goods they sell.
Lots labelled with VAT stickers or listed as "+VAT" will therefore also have VAT added to the bid price.

For example:
Bid price 100.00
Buyer’s premium @ 17.5% plus VAT = £21.00
Hammer VAT @ 20% on £100 = £20.00
Total £141.00

Buyer's Premium:

It is common place for auctioneers to charge a fee to buyers on top of the hammer or bid price achieved. This fee is known in the industry as buyer's premium, which we charge at 17.5 % plus VAT.

In addition to the standard fees we charge as auctioneer, there are other regular charges that may become applicable which you should make yourself aware of.

VAT:

Where a vendor selling goods is registered for VAT, we are required to collect VAT on their behalf. Lots that are labelled with VAT stickers or listed as "+VAT" in the catalogue will therefore also have VAT added to the bid price.

Platform fees:

To make our sales available online we utilise the services of multiple auction platform providers.

Clients bidding on a live or timed sale hosted on our site, i-bidder.com or bidspotter.com will be charged an additional 3% plus VAT platform fee.

Clients bidding via the-saleroom.com or lot-tissimo.com will be charged an additional 5% plus VAT platform fee.

Commission bids left on our site or bids made in person will not attract any additional platform fees.

Storage charges:

It is imperative that buyers clear their goods in good time after the sale, within the collection terms to which they have signed up. The auctioneer reserves the right to raise storage charges where buyers fail to do so.

These charges are of course completely avoidable if you, as a buyer, ensure you organise prompt collection within the terms of the auction.

All invoices are emailed at the end of the sale so please ensure you have provided us with your email address.

Alternatively if you are onsite on sale day and have finished bidding you can also head to the office to obtain a copy and pay and clear straight away!

No! All items at auction are sold as seen with no warranty or guarantees!

Items are never sold as new and all considered to be second hand (although sometimes you may snag a bargain on an unusued or sealed item).

VAT stickers do not mean an item is new, simply that the vendor is themselves VAT registered.

If you are having problems receiving emails from us, please see the guides below as to how you can ensure you receive all correspondence in future. This will apply to all emails relating to sales and purchases as well as any marketing emails.

If you no longer wish to receive certain marketing emails, then we would discourage you from adding them to junk (as that can affect invoices and statements coming through). Instead, use the link in the email itself to unsubscribe, or alternatively amend your settings in your account area of our website.

The domains you may need to whitelist are:
@peacockauction.co.uk
@leauction.co.uk
@southamsauction.co.uk

Gmail

Move the email from the spam folder

1. Login to Gmail on your computer
2. In the main menu on the left, click More > Spam
3. Tick the box next to the email that you want to move to inbox
4. At the top, click Not spam

Note: If you are expecting an email and it is not in inbox or spam, also check in the menu under Categories > Promotions and move us to your inbox in the same way

Whitelist our domain for future emails

1. Login to Gmail on your computer
2. Locate the settings (cog icon) button in the top right
3. This will give you a drop-down of options, select See all settings
4. On the screen that opens, select the Filters and blocked addresses tab at the top
5. Click Create a new filter
6. In the From section, type @peacockauction.co.uk
7. Click Create new filter and choose Never send to spam then Save
8. If you are a Locke & England or Southams buyer, repeat these steps for the extra domains listed above.

Outlook

Move the email from the junk folder

1. Login to Outlook on your computer
2. In the main menu on the left, click Junk Email
3. Tick the box next to the email that you want to move to inbox
4. In the top menu, select the drop-down arrow next to Report and then click Not junk
5. Tick to never send future messages to junk and click Ok

Add our domain to your safe sender list for future emails

1. Login to Outlook on your computer
2. Locate the settings (cog icon) button in the top right
3. In the window that shows, select Email > Junk email
4. Under the Senders section, select Add safe sender
5. Type @peacockauction.co.uk
6. Click Save
7. If you are a Locke & England or Southams buyer, repeat these steps for the extra domains listed above.

Yahoo

Move the email from the spam folder

1. Login to Yahoo on your computer
2. Go to the Spam folder (If you don’t see it click More first)
3. Tick the box next to the email that you want to move to inbox
4. Click the Not spam button

Whitelist our domain for future emails

1. Login to Yahoo on your computer
2. Locate the settings (cog icon) button in the top right
3. Select More settings from the drop-down menu
4. Go to the Filters tab
5. Click Add new filters
6. Enter a name for the filter
7. In the From field, type @peacockauction.co.uk
8. Choose the folder where you want the filtered emails to be delivered
9. Click Save
10. If you are a Locke & England or Southams buyer, repeat these steps for the extra domains listed above.

Apple

Move the email from the junk folder

1. Login to Apple Mail on your computer
2. Go to the Junk folder
3. Select the email and then click the icon showing a box containing an upwards arrow to move the selected message to the inbox, or simply drag the email to the inbox folder

Whitelist our domain for future emails

1. Login to Apple Mail on your computer
2. Go to Mail and select Preferences from the drop-down menu
3. Click on the Rules tab
4. Click Add rule
5. Enter a name for the rule in Description
6. In the Conditions section, choose From and type @peacockauction.co.uk
7. In the Actions section, choose Move message to a specific mailbox or folder
8. Click Ok
9. If you are a Locke & England or Southams buyer, repeat these steps for the extra domains listed above.

An important question, and one that regularly trips up first time buyers.

The electrical test stickers you may see on items do not give any indication that the item is fully functioning. These stickers are simply to confirm electrical safety of the product to be sold.

All prospective bidders are encouraged to view and test items for themselves prior to purchasing. All our sales come with viewing opportunities and buyers failing to do so take the risk on themselves if an item does not function as they hope.